We accept a variety of secure payment methods through Shopify Payments, including:

• Credit and debit cards (Visa, Mastercard, American Express, Maestro)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay (for a faster checkout experience)
• Klarna (for installment payments or pay later, if enabled)
• Sofort (for direct bank transfers, if enabled for your region)

All payments are processed securely to ensure your data is protected. For more details, see our Terms and Conditions or Privacy Policy.

you have 14 days from receiving your order to return items without stating a reason, in accordance with EU consumer rights. To initiate a return, please send an email to info@lostbetweenworlds.eu for further instructions. Include your order number and the items you wish to return. Once approved, you’ll receive a return form and address to send the items back. Returns within Germany are free of charge. Please ensure items are unused, in original condition, and with all tags attached. For more details, see our Returns Policy.

We ship our products with DHL.

For deliveries within the DACH region (Germany, Austria, Switzerland) and the EU, the delivery time is approximately 3–5 business days.

International deliveries typically take 5–7 business days, depending on customs processing times.

You can reach us anytime via E-Mail: info@lostbetweenworlds.eu